Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

At Swadyum, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review the policy below to understand your return and refund options.

 

 

1. Return Eligibility Criteria

To be eligible for a return:

  • The return request must be made within 5 DAYS from the date of delivery.

  • The product must be unused, unopened, and in its original packaging.

  • The item must be in the same condition as received.

  • Proof of purchase (order number or invoice) must be provided.

We reserve the right to reject returns that do not meet the above conditions.

 

 

2. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Items damaged due to misuse or improper handling

  • Perishable goods (if applicable)

  • Products marked as “Non-Returnable” at the time of purchase

  • Gift cards or promotional items

These restrictions are in place to ensure hygiene, safety, and product integrity.

 

 

3. Return Process

To initiate a return:

  1. Email us at Swadyum@gmail.com with:

    • Your order number

    • Product name

    • Reason for return

    • Clear photos (if applicable)

  2. Once approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

 

 

4. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product received, we will bear the return shipping cost.

  • If the return is due to personal preference or change of mind, return shipping costs may be borne by the customer.

Shipping charges paid at the time of order are non-refundable unless the return is due to our error.

 

 

5. Refund Process

Once we receive and inspect the returned item:

  • You will be notified of approval or rejection.

  • If approved, the refund will be processed to the original payment method within 4-5 working days.

  • Processing time may vary depending on your bank or payment provider.

Refunds will include only the product price unless otherwise stated.

 

 

6. Exchanges

We offer exchanges under the following conditions:

  • The product received is damaged or defective.

  • The wrong item was delivered.

If you wish to request an exchange, please contact us at Swadyum@gmail.com within 5 Days of delivery.

Exchanges are subject to product availability.

 

 

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 24–48 hours of delivery.

  • Provide clear photos and order details via email.

  • Do not use the product.

After verification, we will offer a replacement, exchange, or refund as appropriate.

 

 

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account.

  2. Contact your payment provider.

  3. If the issue persists, contact us at Swadyum@gmail.com for assistance.

 

 

9. Cancellation Policy (Optional Section)

Orders may be cancelled before dispatch. Once shipped, cancellations are not permitted and the standard return process must be followed.

 

 

We aim to make the return process simple, transparent, and fair. If you have any questions regarding this policy, please contact us at:

Email: Swadyum@gmail.com