Shipping policy

Shipping Policy

Effective Date: Jan 2026

Thank you for shopping with Swadyum.  We are committed to delivering your orders safely and on time. Please review our shipping policy below to understand how we process and ship orders.

 

 

1. Order Processing Time

All orders are processed within 24 Hrs after payment confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).

  • Orders placed after business hours may be processed on the next working day.

  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been successfully placed.

 

 

2. Shipping Methods

We ship orders through reliable courier and logistics partners.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (if applicable)

Shipping method availability may depend on your delivery location.

 

 

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Standard Shipping: 6-7 BUSINESS DAYS]

  • Express Shipping (if available): 3-4 BUSINESS DAYS]

Delivery timelines are estimates and may vary based on your location, courier performance, weather conditions, or other unforeseen circumstances.

Please note that delivery times are calculated after the order processing period.

 

 

4. Shipping Costs

Shipping charges are calculated as follows:

  • Standard Shipping: 50

  • Express Shipping (if applicable): 100

  • Free Shipping on orders above 999

The final shipping cost will be displayed at checkout before payment confirmation.

 

 

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your shipment

Tracking information may take up to 24 hours to become active after dispatch.

 

 

6. Delivery Issues and Delays

While we work with trusted courier partners, delays may occasionally occur due to:

  • Weather conditions

  • Natural disasters

  • Logistics disruptions

  • Incorrect or incomplete shipping details

  • Remote or non-serviceable areas

If your order is delayed beyond the estimated timeframe, please contact us at Swadyum@gmail.com with your order details.

If a package is marked as delivered but not received, please notify us within 48 hours so we can initiate an investigation with the courier partner.

We are not responsible for delays caused by incorrect address information provided at checkout.

 

 

7. International Shipping (If Applicable)

We currently:

  • [Do / Do Not] offer international shipping.

If international shipping is available:

  • Delivery time: 7-8 BUSINESS DAYS

  • Shipping charges: Calculated at checkout

  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

Customs clearance delays are beyond our control and may impact delivery timelines.

 

 

8. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address

  • Recipient unavailable

  • Refusal to accept delivery

The order may be returned to us. In such cases:

  • Re-shipping charges may apply.

  • Refunds (if applicable) may exclude shipping costs.

 

 

9. Damaged Packages

If your order arrives visibly damaged:

  • Please refuse delivery if possible, or

  • Take clear photos of the package and contents

  • Contact us within 24 hours at Swadyum@gmail.com

We will review the issue and provide appropriate assistance.